Questions? Please review our FAQs below for answers to common questions or Contact Us. We welcome your questions or comments.

Secure Online Shopping 100%  30 Day Money Back Guarantee!

Delfyn Software currently offers secure online ordering through:

• Google Checkout - a secure, convenient and fast online service for Google users
• Dreamscenes.net - our Yahoo store for downloadable screensaver purchases. It's fast, secure and easy!
• SWReg - an advanced secure online payment service for software registration that has been in operation since 1987.

No Shipping on Downloadable products
If you are purchasing a downloadable version of one of our products, there are no shipping charges.

Shipping and Return Policy on CDs

Frequently Asked Questions (FAQs)

Ordering

1. How to order offline.
2. How long is the program good for?
   
   CD-ROMs
3. Shipping and Returns Policy
   
   Downloadable Versions
4. Ordered online but the program is not installed on my computer.
5. Ordered online but was not able to download the Registration Utility.
6. Ordered online but did not receive a Personal Registration Code.

Personal Registration Code

1. Where is my Personal Registration Code?
2. Personal Registration Code does not work.
3. Lost my Personal Registration Code.

Programs

1. Where is the screen saver Settings?
2. I don't have access to all of the options.
3. No music or sound.
4. Programs contain any adware or spyware?
5. Upgrades -Registered users.

Installation

1. How do I install the programs?
2. I've installed the screensaver but it does not show on the Screen Saver list in Display Properties.
3. How do I uninstall the programs?
   

Can't find an answer to your question?

Your questions are important to us.
Please contact us.

Ordering

1. How to order offline.

Screensavers (Please note: Easter Egg Fun is only available offline on CD-Rom orders)
Printable Offline Order Form

Desktop Dolphin Coloring Book
Printable Offline Order Form - Single / Household License
Printable Offline Order Form - for Multiple & Site Licenses

To receive a Personal Registration Code to register your shareware/trial version, please send a check or money order (U.S. Funds) made payable to Delfyn Software.
(International customers please use International Postal Money Order, a check or money order drawn through a US bank or USD.)

Send to:

Delfyn Software
P.O. Box 421
Ione, WA 99139

Be sure to include the NAME of the program, your E-MAIL ADDRESS*, your NAME, mailing ADDRESS, and PHONE #.

*Your Personal Registration Code can be sent faster by e-mail. If you do not have an e-mail address, we will send your Registration Code by regular mail.

2. How long is the program good for?

The registered program grants you a license to use the software as stated in the license agreement. There are no further charges, functional limitations or expiration dates.

3. CD-ROMs - Shipping and Return Policy on CDs

Shipping and Handling charges for CD versions of our products are typically:
-Free for orders within the U.S. (First Class USPS)
-$3.00 Canada (Airmail)
-$5.00 International (Airmail)
Free Shipping specials are for U.S.A. addresses only.

Most orders are shipped within 24 hours after receiving your order.

Requests for returns must be made within 30 days of purchase. Original and return shipping & handling costs are non-refundable.

4. Ordered online but the program is not installed on my computer.

Download the program you ordered from the Programs page. Double click on the downloaded file to begin installation by following on-screen instructions. If you downloaded and ran the Registration Utility after completing your order, the program will be unlocked and registered.

5. Ordered online but was not able to download the Registration Utility.

Contact us We can email your Personal Registration Code to you, after confirming your order. Please include your name and Order Number. Also, you can redownload your order.

6. Ordered online but did not receive a Personal Registration Code.

Contact us We can email your Personal Registration Code to you, after confirming your order. Please include your name and Order Number. Occasionally an email address is entered incorrectly on the order form.
If you did not download the Registration Utility after completing your order, you can redownload.

Please note: AOL members should make sure their mail controls are not set to block our incoming response.

Back to top

1. Where is my Personal Registration Code?

Screensavers
Registration information is stored in the Screen Saver Settings > Help or Info > About.
Coloring Books
On the program's menu bar, click Help > About.

2. Personal Registration code does not work.

Your personal Registration Code contains two parts.
1. Your Name
2. Your Keycode
You must enter your name and keycode EXACTLY as stated in the two spaces provided in the registration box of the program. An extra space or period will cause the registration to fail.

3. Lost my Personal Registration Code.

Please fill out our Lost Registration Form.
Or send us your Order number, your name and address and the name of the program you have registered. After verifying that you are a Registered User, we will send you another Personal Registration Code.

Back to top

Programs

1. Where is the screen saver Settings?

Minimize all of your windows. Right click on a blank spot of your desktop and click Properties. This opens the Display Properties. Click the Screen Saver tab. Select the screen saver from the list and click Settings.

i.e. Display Properties > Screen Saver tab > Settings button of the Display Properties.

2. I don't have access to all of the options.

Make sure the program has been registered. To verify, go to the program's Help > About (or Info) menu.

Screen Savers
Some of the options can be selected for each individual scene but are grayed out when the user chooses "Random". This enables you to customize each scene.
Go to the Screen Saver's setting panel and choose any scene except Random. You should now see all of the options available. Continue down the list of scenes to adjust the options for each scene to your liking.

3. No music or sound.

The Wave (sounds) and Midi (music) sound settings must be enabled on your system. Double click on the speaker icon in the system tray. Make sure the volumes for Wave and Midi are turned up and the Mute box is not checked.

4. Programs contain any adware or spyware?

Absolutely not. Our programs do not contain adware or spyware of any kind.

Back to top

1. How do I install the programs?

After Downloading:
1. Go to "Start" and click "Run".
2. "Browse" to the directory where you saved the file and click on the file.  
3. Click Open, click OK.
The program will install itself onto your computer.

2. I've installed the screen saver but it does not show on the Screen Saver list in Display Properties.

When you install the screensaver and the Screen Saver list in Display Properties appears, it is set to "None".
The screen saver does not appear on the list.
Solution: Your computer might be having trouble with Long File Names (LFNs). You can download short file names of our programs here.

3. How do I uninstall the programs?

To uninstall our programs, go to Control Panel.  Click on Add/Remove Programs.  Scroll down the list until you find the name of the program. Click on Add/Remove.
OR
Click Start > All Programs > Delfyn Software >(Name of Program)> Uninstall (Name of Program)

Back to top